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Terms and conditions

Store
On-line purchases made through the Hidden Pony internet store site are governed by the sales conditions stipulated below. Kindly read them carefully. Your use of the Hidden Pony internet store site as a purchasing medium is evidence of your acceptance of those conditions and of the modifications the Hidden Pony internet store site may, from time to time, make to them.

Limit of responsibility
Please note that the information contained in the Hidden Pony internet store site reflects that which was available at the time the site was developed and is the best we were able to obtain overall. In spite of the care taken, errors may have occurred. In the event such errors are found, the Hidden Pony internet store site will take steps to inform its customers at the earliest opportunity. However, no guarantee, implied or explicit, is made with respect to the Hidden Pony internet store site and/or the information contained therein. Some items may be slightly different from the illustrations, which appear in the "Shopping" section of the Hidden Pony internet store site. Please refer to the descriptive texts, which appear at the right of the illustration for accurate descriptions of the products.

Target customers
The addition of electronic purchasing features to the Hidden Pony internet store site is meant to allow customers the practical advantages of a new way of shopping. Therefore, purchasing privileges on the Hidden Pony internet store site are reserved exclusively for individual customers.

Payment method/invoicing
Credit cards are the only form of payment permitted for on-line purchases on the Hidden Pony internet store site. VISA and MasterCard are accepted. Please note that the confirmation email sent to you after your Hidden Pony internet store site purchase has been completed constitutes your invoice.

Price
Orders placed through the Hidden Pony internet store site will be billed at the price indicated next to the description and illustration of the relevant product, in the right-hand column of the "Shopping" section of the site. In order to provide for unforeseen fluctuations in market prices, the Hidden Pony internet store site reserves the right to modify its prices on products sold through its Internet site at any time without notice. Delivery charges and handling charges are exercisable on every Internet order.

Cancellations Physical Products
To cancel an order placed through the Hidden Pony internet store site within the same day you place your order, you need only send an email to info@dkd.com or phone, 514-939-3775, #221. Please quote the order reference number that appears on the email you have received from the Hidden Pony internet store site to confirm that your order was being processed. The Hidden Pony internet store site will credit your account with the appropriate amount at the earliest opportunity.

Returns Physical Products
The Hidden Pony internet store site will accept all merchandise returns without requiring justification or imposing penalties during the 15 days following placement of the order through the Hidden Pony internet store site. Merchandise must be returned in its original packaging. Merchandise ordered through the Internet may be returned to: Customer service / Hidden Pony, 4446 St-Laurent, suite 801, Montréal, (Québec), H2W 1Z5.

Merchandise in good condition
If the merchandise you received was in good condition at the time of delivery, or if you are not returning it because of any deficiency or delivery error by the Hidden Pony internet store site, you will need to assume the shipping charges for both the original delivery and the return of the merchandise.

Faulty or damaged merchandise (Physical)
If the merchandise you ordered through the Hidden Pony internet store site is damaged or faulty at the time of delivery, or if the merchandise is not what you ordered, your account will be credited for shipping charges related to the return of the merchandise at the time of reimbursement. If you chose the DELIVERY option, the original shipping charges will also be credited to your account. All merchandise returns must be accompanied by a hard copy of the email sent to you by the Hidden Pony internet store site to confirm that your order was being processed.

Reimbursements for purchase of Physical Products
To the extent returned merchandise is in the same condition it was in at the time of delivery, you will receive a credit equivalent to the total cost of the merchandise being returned. To return merchandise by mail use this address: (Customer service) Hidden Pony 4446 St-Laurent, suite 801, Montréal, (Québec), H2W 1Z5. We will credit your account as soon as we receive the merchandise and advise you by email.

Availability of products
The Hidden Pony internet store site makes every effort to stock sufficient quantities of products sold through its Internet site. However, availability of products cannot be guaranteed. The Hidden Pony internet store site accepts no responsibility for any damages resulting from stock-outs. If the Hidden Pony internet store site is unable to deliver a product ordered through its Internet site, you will be advised by email.
The Hidden Pony internet store site reserves the right to limit quantities.

Responsibility
If the Hidden Pony internet store site were to be found responsible pursuant to a claim by one of its Internet customers, its liability would be limited to the aggregate of the amounts paid by the customer to the Hidden Pony internet store site for purchases affected through its Internet site. The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations and must abide by the obligations provided under those same laws and regulations. The relationship between the parties is governed by the laws of the Province of Quebec. Any dispute arising from sales or credits, or from failures with respect to the applicable conditions of sale through the Hidden Pony internet store site will fall under the jurisdiction of the Quebec courts.

Force majeure (Acts of God)
Internet site customers agree that the Hidden Pony internet store site will not be held responsible for its failure to execute its obligations, or for the damages and/or losses incurred as a result of a force majeure (act of God) or of a fortuitous event.

Security of transactions
This section is intended to inform you of the security measures implemented to ensure the protection of the information you transmit to when you order products through the Hidden Pony internet store site. Here are answers to some of the questions which preoccupy customers (and rightly so) who are about to make their first on-line purchase.

Could someone appropriate my credit card number to go on a shopping spree at my expense? No. Here is why. First, only Hidden Pony internet store site can access the personal information - such as your credit card number and expiry date. Furthermore, the page on which you will transmit that information is protected by a secured link. Hidden Pony internet store site servers use a state-of-the art, 128-bit key data encryption system called "Secure Socket Layers" (SSL) to encode personal information transmitted on the Internet. In other words, to read this information, someone would have to break a code capable of more than one billion combinations by trying them systematically one after the other. Thanks to this system, your credit card number and its expiry date become indecipherable while they travel on the Internet.

How do I recognize a security link?
As soon as you come upon a secured page, your browser will post a message advising you that your request is protected and telling you that the information you are transmitting on the page is coded to ensure confidentiality. In addition, your browser will post an icon confirming that the link is secured. If you use Netscape Navigator, there will appear a small blue key in the lower corner of your screen. Netscape Communicator and Microsoft Explorer use a padlock. Be careful: a broken key or an open padlock warn of an unsecured link. Also, when you are on a secured page, a small "s" is added to the URL address which appears on your browser's bar changing the usual "http" at the beginning of the address to "https". On the Upper Management Recording Co internet store site, only the page on which you are transmitting your credit card number is protected by a secured link because it is the only page on which you will transmit information that needs to remain confidential.

What personal information does the Hidden Pony internet store site require and why?

When you make an on-line purchase, the Hidden Pony internet store site needs to know your name, the delivery address, your email address, your telephone number and your credit card number and its expiry date. This information allows us to process and track orders. No credit card information is saved by the Hidden Pony internet store site’s servers. 




If I buy on line through the Hidden Pony internet store site, will I receive all kinds of promotional offers from the Hidden Pony internet store site or from various companies I may never have heard of?
No. The Hidden Pony internet store site advertisers and/or partners can never access your personal information. Furthermore, the Hidden Pony internet store site promises not to sell, rent or exchange its customer lists. However, if you indicate that you are prepared to receive such promotional information, the Hidden Pony internet store site could, on occasion, send you information about its site or products that is likely to interest you.

Does the Hidden Pony internet store site use "cookies"?
Yes. The use of "cookies" or "witnesses" on Internet sites has become the rule rather than the exception, and most browsers are programmed to accept them. Witnesses record visit-related information in a small file stored on your hard drive. This information is then used by the Hidden Pony internet store site to simplify your shopping and your navigating. Witnesses store information related to your "travels" on our site. They do not have the required capability to gather other information on your hard disk.

Am I always protected when I click on a super link that takes me to another site
Maybe yes, maybe no. The Hidden Pony internet store site exercises no control on the operation of those sites, which have their own protection policies with respect to personal information. Take the time to become aware of those policies and remember that Hidden Pony internet store site will accept no responsibility for the security of information you may transmit on those sites. Even though the Hidden Pony internet store site takes the utmost care in choosing its partners, it does not, in offering those links, endorse those partners or suggest it is in agreement with their products, services or with the information presented on their sites.

Warning
The concerted efforts made by the Hidden Pony internet store site to protect the personal information that travels on or through its Internet site do not absolve users from assuming the risk that the confidentiality of that information might be broken. Accordingly, the Hidden Pony internet store site disclaims responsibility with respect to damages you may incur as a result of information exchanges with the Hidden Pony internet store site on the Internet. The Hidden Pony internet store site reserves the right to transmit personal information if required to do so by law or by virtue of regulations, or to protect its rights as well as those of the Hidden Pony Store site users and of its commercial partners.

Security is on our mind as well as yours!
 The security related to credit card transactions is essential to the proper management of electronic trade. Accordingly, the Hidden Pony internet store site insists on making those transactions as reliable and secure as possible. Any failure in our security system could have very serious repercussions on our operations and on the confidence our customers place in us. Consequently, the Hidden Pony internet store site does everything within its power to stop credit card fraud and to protect transactions effected through its Internet site.

Customer service
If you have questions on the on-line Shopping section, a product or your order, kindly send an email to info@dkd.com or phone, 514-939-3775, #221. Please have on hand your purchase order number if necessary. This service is available from 10:00 a.m. until 17:00 p.m., Monday to Friday.
All use or reproductions of the elements found on this site are strictly prohibited. Exclusive property of Hidden Pony 2009.